Tauranga franchises have taken centre stage at the New Zealand Franchise Awards, with The Coffee Club Ōmokoroa and Quest Mount Maunganui both recognised among the country’s best.
The Coffee Club claimed the coveted Supreme Franchisee of the Year Award as well as Franchisee of the Year – Retail & Hospitality, while Quest Mount Maunganui secured the Franchisee Excellence in Customer Service Award.
Their success last month underscores Tauranga’s growing reputation as a hub for thriving franchise businesses, with both operators praised for their strong community focus, customer care, and commitment to excellence.
The Coffee Club Ōmokoroa, opened in 2023 by owners Kelly and Jess Bain, has quickly become a community cornerstone, supporting schools, clubs, charities, and local events through sponsorships, catering, and volunteer work. Quest Mount Maunganui, meanwhile, was recognised for its outstanding customer service, reinforcing the city’s reputation for excellence in hospitality and tourism.
Tere and Avelain Strickland, right, from The Quest in Mount Maunganui with the customer service award received from Tranxactor’s John Norrie and Kiki Qi.
While Tauranga stole the spotlight, the Supreme Westpac Franchise System of the Year went to Takapuna’s Harrisons Flooring.
Franchise Association of New Zealand CEO Katrina King says the awards celebrate resilience and excellence across the sector.
“We’re thrilled to see members from some of the smaller cities around New Zealand making such an impact and punching above their weight in our national awards.”
Westpac New Zealand Franchise Awards 2025 winners:
Westpac Supreme Franchise System of the Year: Harrisons Flooring, Supreme Franchisee of the Year: Kelly & Jess Bain, The Coffee Club Ōmokoroa.
Field Manager of the Year: Bailee Mills, Harrisons Curtains and Blinds.
Service Provider of the Year: Franchise Accountants.
Franchisee Special Awards: Regional Master Franchisee of the Year: Tim O’Leary, CrestClean Hawke’s Bay, Excellence in Community Contribution: Kelly & Jess Bain, The Coffee Club Ōmokoroa, Excellence in Customer Service: Tere & Avelien Strickland, Quest Mt Maunganui.
Franchise System Special Awards: Excellence in System Innovation: Red LBP, Marketing Campaign of the Year: Laser Plumbing & Electrical, Excellence in Community Contribution: Aramex.
Small Business Franchisee of the Year: Quin Wang, Aramex Mt Wellington & Panmure.
Retail & Hospitality: Franchise System of the Year: The Coffee Club, Franchisee of the Year: Kelly & Jess Bain, The Coffee Club Ōmokoroa.
Home & Lifestyle: Franchise System of the Year: Harrisons Flooring, Franchisee of the Year: Karen & Paul Collins, Kitchen Studio North Shore.
Business to Business: Franchise System of the Year: CrestClean, Franchisee of the Year: Navjot Kaur, CrestClean Christchurch & South Canterbury.
